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Headquartered in San Diego, California, U.S.A., Solar Turbines Incorporated, a wholly owned subsidiary of Caterpillar Inc., is a leading manufacturer of industrial gas turbines with more than 12,000 units with over one billion operating hours in some 98 countries. Solar Turbines’ products include gas turbine engines (rated from 1.590 to 19.800 horsepower), gas compressors, and gas turbine-powered compressor sets, mechanical-drive packages and generator sets (ranging from 1 to 15 megawatts). As the Original Equipment Manufacturer (OEM), Solar has a global network of offices and facilities to support customers with a variety of service products and programs as well as an experienced technical support team.

ERP Support Analyst

Join Solar Turbines!

Provide process support services for Solar business applications. Applications include (not limited to) Infor ERPLN, Solumina, BaanERP, Amber Road GTM, and other specialized applications in the areas of Manufacturing, Engineering, Overhaul, Sales and Service, Supply Chain, Projects and Finance. Collaborate with end users, Enterprise Business Process specialist and IT members. Work on Projects and provide Product support.

What will be your task at this position?

  • Monitors appropriate Service Center (or Remedy) queues for tickets pertaining to Enterprise Applications.
  • Establishes contact with business users
  • Answers process and how to questions. Attempts to resolve client issues
  • If unable to resolve, provides complete documentation and escalates to appropriate EBP Specialist for assistance
  • Monitors and acts on open issues to ensure timely resolution
  • Provides resolution to client and Business Process Lead for that location
  • Document resolution in the incident ticket and associate to a problem ticket if applicable
  • Assists in software functionality testing and results documentation
  • Keeps abreast with Solar Processes and Software Applications

What do we expect from a suitable candidate?

  • Working knowledge of Baan 5c and ERP LN
  • Working knowledge of Solumina
  • Ability to speak and write fluently in English and Czech
  • Excellent customer service skills
  • Excellent troubleshooting and analysis skills
  • Must work effectively in a collaborative workgroup
  • Ability to learn new business processes and software functions quickly and apply knowledge to resolve issues
  • Expertise in one or more of the specializations listed above

What is Solar Turbines offering to you?

  • Excellent professional growth and career opportunities in an international environment of a worldwide leader in a very exciting and growing sector of industry
  • Interesting remuneration package incl. 13th bonus and 14th salary, based on KPIs
  • Company benefits, transport allowance
  • Language trainings provided by company
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Kontakt:

Solar Turbines EAME s.r.o.
Julia Kovaleva
Laurinova 2800/4
158 00  Praha
Česká republika

Virtuální prohlídka

Kontaktní adresa:

Solar Turbines EAME s.r.o.
Průmyslová zóna Triangle
Tatinná 59, Bitozeves
438 01 Žatec

Sídlo:

Solar Turbines EAME s.r.o.
Laurinova 4, Praha,
155 00, Praha 13 Stodůlky

E-mail:

Pro personální záležitosti:
czjob@solarturbines.com

Obecné informace:
zatec@solarturbines.com

Sledujte nás:
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